The words you choose - Whilst it’s not all about the actual words, using incorrect language can be a big problem. In the working environment, it’s best to avoid slang, and far better to stick to professional/casual language instead. It all depends on the situation in many ways, e.g. whether you’re sat around the boardroom leather chairs speaking to a potential client, or a one on one with an employee, but choosing language which is appropriate to the situation is vital. A good communicator is able to shift their focus and choose the right words accordingly, in order to be understood in the right way.
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