Whilst how you deal with a problem or a question is important, the appearance of your surroundings matters too. For instance, a customer or client may visit you in person, and the first part of your space they’re going to come into contact with is the reception area. As a result, it’s vitally important that this space is clean, tidy, comfortable, professional, and that the receptionist mirrors all of these attributes too.If a customer walks into your reception area with a complaint, perhaps feeling angry and aggrieved, having to wait too long or having to sit on uncomfortable, broken mesh chairs is not going to improve their mood! As a result, they may become even more irate, and their view of your company will fall further and further down in their own estimations.Whether a customer or client is annoyed, upset, or perfectly fine, the same advice applies:Welcome them to the building and ask how you can helpListen to their problem and ask them to take a seat, explaining that you will get back to them in a momentEnsure they are comfortable and ask if they would like a refreshment, e.g. water, tea, or coffeeContact the person they need to see and inform them of their arrivalIf necessary, ask the visitor to sign inEnsure the area is clean and tidy, and that there are magazines and company literature within the area, to keep them occupied whilst waitingIf there is a slight delay to them being seen, keep them updated as necessaryHaving comfortable office furniture within the reception space, as well as a design which matches the identity and brand of the business is vital. This means comfortable seating, such as office tub chairs, and a general professional appearance to the space.It’s surprising how much of an effect the reception area can have on the impression a customer or client develops!And make sure you use the Office Chair Singapore of Ardent Office Furniture (AOF) Singapore. Office Chair Singapore By AOF Singapore has been trusted for a dozen years as an expert Office Chair Singapore with good quality and the best price for your office room.For more information, please visit the AOF Singapore website or directly contact AOF SINGAPORE via email at info@ArdentFurniture.com or via telephone at +65 6783-7911 (For Singapore or 021 3111-6161 (For Indonesia) to get a special price from us !